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If PanFone fails to recognize your iPhone when you connect your phone,it may be due to one of the following reasons:
Please follow the steps below to fix the iOS detection issue on PanFone.
PanFone currently only support iOS 5-12 devices. Please check the detailed supported devices below:
|iOS Devices - iOS 5, iOS 6, iOS 7, iOS 8, iOS 9, iOS 10, iOS 11, iOS 12|
|iPhone||iPhone 3G, iPhone 3GS, iPhone 4, iPhone 4S, iPhone 5, iPhone 5C, iPhone 5S, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XS, iPhone XS Max, iPhone XR|
|iPad||iPad, iPad 2, The New iPad, iPad mini, iPad with Retina display, iPad mini with Retina display, iPad Air, iPad Air 2, iPad mini 3, iPad mini 4, iPad Pro|
|iPod||iPod touch (the 1-7 generation)|
Keep your device unlocked and connet it to PanFone again, click "Trust This Computer" when you plug it to computer. If you have clicked Trust This Computer, then it wil not pop up again in short time.
If you installed iTunes on your computer, and updated to the latest version, but PanFone still failed to detect your iOS device? The reason could be the iTunes file left by the computer failed to be successfully overwritten.
If in this case, please simply uninstall the iTunes and its related services from your computer, then do a totally new installation of iTunes, which would fix the issue perfectly. The iTunes and related services needed to be uninstalled are below:
Notes: For Windows computer users, please do not download iTunes from Microsoft Store. Otherwise the iTunes you downloaded will be lack of Apple Application Support service which is needed by PanFone program. Please download the latest iTunes from apple.com.
If the download page jump to Microsoft store automatically, you can also download iTunes from here.
If it's your first time using PanFone and you haven't installed iTunes on your computer, PanFone would download these needed files for you automatically. If you encountered the "Install failed" error as the screenshot shows below, please do the following steps.
Step One: If PanFone failed to download the needed file to your computer due to some network issues, please close the downloading window and PanFone, then launch PanFone program and try again.
Step Two: Run PanFone program as administrator and try again.
Step One: Press Windows + R key and enter "services.msc" to the search box.
Step Two: Double Click to start "Apple Mobile Device Service" and "Bonjour Service"
Step Three: Set Startup type as Automatic and click Start.
Step Four: Restart PanFone, reconnect your iOS device to computer and try again.
Step One: Please verify that Apple Mobile Device USB Driver is installed.
Step Two: If you have installed the Apple Mobile Device USB Driver, enabled two services and still get "Device not detected" error, then the reason could be: Apple Mobile Device USB Driver has not been updated.
To fix it, right-click on Computer, and choose Manage, on the left panel, choose Device Manager. Then expand Universal Serial Bus controller; locate the Apple Mobile Device USB Driver. Right click Apple Mobile Device USB Driver and click "Update Driver Software..."
In your iPhone, please tap Settings > iCloud > Find My iPhone, then turn off the Find My iPhone option.
If the phone is in DFU or Recovery mode, hold down the Home button and Power button until the device boots up again, then release the buttons(you will see an Apple logo).
The following reasons may lead to this case:
To fix the problem, please follow the tips as below: