FAQ

iCloud can backup videos and pictures (on camera roll) on your iPhone/iPad/iPod Touch automatically. Also, some backed up videos and photos would be deleted on your iDevice automatically as default in order to free up space, however, those deleted videos or photos would still be showed on your device and could not be exported directly by PanFone. Thus, sometimes you will find the photos you exported to computer via PanFone are just thumbnails.
To solve this problem, Please kindly follow the steps below:

1. Go to your iDevice, click Setting > Photos & Camera.
2. Trick Download and Keep Originals.
3. Close iCloud Photo Library option .

Note: If you are in Optimize iPhone Storage circumstance, once close iCloud Photo Library option, a pop-out dialog would note that Those items (synced from iCloud) will be deleted from iCloud Photo Library on your device. Simply Click "Delete" and you will only see original items on your device, which are all transferable by PanFone.

Tips: After completed managing files on PanFone, you can re-open iCloud if you want.

iCloud Photo Library is designed to keep all of a user's photos synced on all of their devices at all times. Thus, photos would be downloaded from your iCloud automatically after being deleted on iPhone/iPad/iPod Touch , which makes you think PanFone fails to delete photos on your iDevice.

Given this situation, please navigate to your device, click on Setting > iCloud > Photos , then turn off iCloud Photo Library for a while.

If you connect a brand new iOS device to PanFone, it might failed to load the media database at the first time. Here is what to do:

Step 1. Connect your iOS device to PC/Mac and launch iTunes. Click Get Started

Step 2. Select "Set up as new iPhone" or "Restore from this backup". Then tag on Continue

That's it! Now launch PanFone program, which should enable you to manage media database freely, transfer or backup music/video as you like.

Please kindly follow the tutorial from here

Please kindly follow the fllowing steps:

1. Go to your iDevice, click Settings.
2. Select iCloud.
3. Close Safari option .
4. Tips: After completed managing bookmarks on Syncios, you can re-open Safari on iCloud if you want.

Please kindly follow this tutorial.

Since effected by iTunes bugs regarding to Apps backup and restoring on iOS 9 and above version, PanFone currently is unable to backup, restore, transfer Apps on iOS 9 and above devices. Once those bugs was fixed, PanFone would run well as it always dose.

1. Make sure the backup is successful. You can check the files in the backup folder.

2. Do not rename the backup file or folder.

3. Do not move the backup to other path.

You can move PanFone backup folder. Moving the entire backup folder "PanFone xxx Backup" (eg: PanFone Data Transfer Backup) to any other place or external disk are supported. But PanFone could not detect the backup automatically. You need to backup any file to computer. Set the proper saving path, then move the previous backup folder to this backup path exactly. Then PanFone can detect the backup again. Do not rename the backup file or folder during the migration.

1. Check your network connection. Otherwise remove PanFone from your computer and reinstall the app from this link. Then restart your computer and try again.

2. If it fails again, download and install corresponding PanFone components. Then restart PanFone Toolkit and open the tool you've bought.

• PanFone Mobile Manager - https://www.panfone.com/toolkit_manager.exe
• PanFone Data Transfer - https://www.panfone.com/toolkit_data_transfer.exe
• PanFone Data Recovery - https://www.panfone.com/toolkit_data_recovery.exe
• PanFone WhatsApp Transfer - https://www.panfone.com/toolkit_whatsapp_transfer.exe
• PanFone iOS Data Eraser - https://www.panfone.com/toolkit_eraser_pro.exe

You're allowed to cancel it any time you want before the renewal date. Two ways for you to cancel the subscription:
1. After you successfully purchase a subscription plan, you will receive a confirmation email with related registration information. Scroll down to find sentence "To cancel the automatic subscription, click here", click on it to cancel the auto-renewal service.
2. If you can’t find the entry or just accidentally lost your confirmation email, contact our customer service team to cancel via: [email protected]

After the cancellation, you will not be charged starting from the next subscription period.

The prices displayed on our website are all excluding taxes, so the actual price depends on the pay VAT of your country.

Generally speaking, the renewal price is the same as the initial purchase price unless you purchased the license in a discount promotion. We do have occasional discount promotions and the discounted price is only applied to the initial purchase. Any of the subsequent renewal will be charged at original price as our website display.

System & Hardware Requirements

• Operating System: Mac OS X 10.9 - 11
• CPU: Intel Core 1GHz or faster
• RAM: 256 MB or above
• Disk Space: 1G and above

Supported Devices OS

Android: Android 3.0 - Android 14

iOS: iOS 9 - iOS 17