The following reasons may lead to this case:
To solve it, you can follow the steps below:
1. Click menu button on the right corner of the program interface.
2. Choose Register in the drop-down list, you will get the register window below.
3. Copy and paste the Name and Code into the registration popup dialog.
Note: The registration name is case sensitive. And, please do not add blank at the beginning or the end of the word.
Yes, it is 100% secure. This WhatsApp backup and restore program is completely read-only software. It won't keep, modify or leak any data on your device or in the backup file. We take your personal data and account seriously. You're always the only person who can access it.
Make sure that the data in the customized WhatsApp is what you want to keep. Then follow the steps below to update the customized WhatsApp to the latest official version.
1. Back up WhatsApp on the Android device to the phone's local storage. Open WhatsApp Settings > Chats > Chat Backup. Turn off auto backup to Google Drive. Click BACK UP.
Uninstall the customized WhatsApp from your device. Download the official WhatsApp from Google Play, log into the WhatsApp, and restore the local backup you just created to the official WhatsApp (see the guide in the screenshot below). Now you have updated the customized WhatsApp to the latest official version.
If you encounter an error for the first time, please restart the program and try again. If you encounter the error for several times, please submit your problem to our Support Email: [email protected]. Offer us your iOS model, iOS version and your PanFone log file. You can find all the logs file from Menu > Open Log File > Logs and send us all the logs in this folder. Please try to submit your case as much detailed and clear as possible to us.
PanFone will not ignore any question that submitted to us. We will try our best to solve all technical issues or other problems that you encounter when using our products. Sometimes, we may deal with many questions at one time, so please kindly wait for our reply. We promise that the earliest response will be provided to you!
You're allowed to cancel it any time you want before the renewal date. Two ways for you to cancel the subscription:
1. After you successfully purchase a subscription plan, you will receive a confirmation email with related registration information. Scroll down to find sentence "To cancel the auto-renewal subscription, click here", click on it to cancel the auto-renewal service.
2. If you can’t find the entry or just accidentally lost your confirmation email, contact our customer service team to cancel via: [email protected]
After the cancellation, you will not be charged starting from the next subscription period.
The prices displayed on our website are all excluding taxes, so the actual price depends on the pay VAT of your country.
Generally speaking, the renewal price is the same as the initial purchase price unless you purchased the license in a discount promotion. We do have occasional discount promotions and the discounted price is only applied to the initial purchase. Any of the subsequent renewal will be charged at original price as our website display.
System&Hardware Requirements
Supported Devices OS
Android: Android 3.0 - Android 14
iOS: iOS 9 - iOS 17
System & Hardware Requirements
Supported Devices OS
Android: Android 3.0 - Android 14
iOS: iOS 9 - iOS 17
iPhone | iPhone 15 Pro, iPhone 15, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 13, iPhone 13 mini, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 12, iPhone 12 mini, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone XR, iPhone XS Max, iPhone XS, iPhone X, iPhone 8 Plus, iPhone 8, iPhone 7 Plus, iPhone 7, iPhone SE, iPhone 6s Plus, iPhone 6s, iPhone 6 Plus, iPhone 6, iPhone 5S, iPhone 5C, iPhone 5, iPhone 4S | |||
iPad | iPad, iPad 2, The New iPad, iPad mini, iPad with Retina display, iPad mini with Retidisplay, iPad Air, iPad Air 2, iPad mini 3, iPad mini 4, iPad Pro | |||
iPod | iPod touch (5-7 generation ) |
Samsung | Samsung Galaxy S24/S24+/S24 Ultra, Samsung Galaxy S23/S23+/S23 Ultra, Samsung Galaxy S22/S22+/S22 Ultra, Galaxy Z Fold6, Galaxy Z Flip6, Galaxy S23 FE, Galaxy A35 5G, Galaxy A25 5G, Galaxy A15, Samsung Galaxy S21/S21+/S21 Ultra, Samsung Galaxy Note 20, Samsung Galaxy Note S20/S20+, Samsung Galaxy Note 10/Note 10+, Samsung Galaxy S10/S10+/S10e, Samsung Galaxy S9/S9 Plus, Samsung Galaxy S8/S8 Plus, Samsung Galaxy S7/S7 Edge, Samsung Galaxy S6/S6 Plus/S6 Edge(+), Galaxy S5, Galaxy Pro, Galaxy Mini 1/2, Samsung Galaxy Note 9/Note 8/Note 7/Note 5, Galaxy Note 1/2/3, Galaxy S Advance, Galaxy S (Plus), Galaxy S Aviator, Galaxy S Blaze 4G, Galaxy S Relay 4G, Galaxy S2, Galaxy S3 (mini), Galaxy S4 (mini), Galaxy S4 Zoom, Galaxy S4 Active, Galaxy Ace Plus, Galaxy Ace 1/2/3, Galaxy Amp, Galaxy Appeal, Galaxy Admire 1/2/4G, Galaxy Axiom, Galaxy Beam, Galaxy Centura, Galaxy Discover, Galaxy Express, Galaxy Exhilarate, Galaxy Exhibit, Galaxy Fit, Galaxy Fame, Galaxy Gio, Galaxy Pocket (Neo), Galaxy Prevail, Galaxy Proclaim, Galaxy Rugby Pro, Galaxy Reverb, Galaxy Rush, Galaxy Ring, Galaxy Stratosphere 2, Galaxy Stellar, Galaxy Mega, Galaxy Music, Galaxy Metrix 4G, Galaxy Legend, Galaxy Nexus, Galaxy Victory 4G LTE, Galaxy W, Galaxy Xcover 1/2, Galaxy Y (Pro), Galaxy Young, and all Android devices |
HTC | HTC U20 5G, HTC Desire 20 pro, HTC U19e, HTC U12 life, HTC U12+, HTC Desire 12+, HTC U Ultra/Play, HTC 10, HTC 9, HTC M9, HTC One M8, HTC One e8, HTC One remix, HTC One, HTC One max, HTC One mini, HTC One X/XL, HTC One V/VX, HTC One S/SV, HTC Droid Incredible 4G LTE, HTC Desire (C/X/SV), HTC Droid DNA, HTC EVO 4G LTE, HTC EVO Design 4G, HTC Butterfly (s), HTC Vivid, HTC Rezound, HTC Sensation, HTC Rhyme, HTC Hero S, and all Android devices |
Pixel 9, Pixel 9 Pro, Pixel 9 Pro Fold, Pixel 9 Pro XL, Pixel 8, Pixel 8 Pro, Pixel 8a, Pixel 7a, Pixel 7, Pixel 7 Pro, Pixel 6a, Pixel 6, Pixel 6 Pro, Pixel 5, Pixel 5a, Pixel 4a, Pixel 4XL, Pixel 4, Pixel 3, Pixel 3 XL, Pixel 2, Pixel 2 XL, Pixel, Pixel XL, Google Nexus 6P, Google Nexus 6, Google Nexus 5, Google Nexus 5X, Google Nexus 4, Google Nexus S, Google Nexus One HTC Nexus, Google Nexus S 4G, Google Glass and all Android devices. | |
LG | LG K9, LG Q7+, LG Q6, LG G6, LG V40/30, LG G6, LG V20, LG G5, LG v10, LG Nexus 4/5, LG G2, LG Optimus 2X/3D/F3/F5/F6/F7/REGARD/G (Pro)/L3/L5/L7/L9/Plus/M+/Me/One/Black, LG Enact, LG Rumor Reflex S, LG Lucid 1/2, LG Spirit 4G, LG Mach, LG Venice, LG Escape, LG Spectrum 1/2, LG Intuition, LG Motion 4G, Elite, Viper, Nitro, Marquee, Connect 4G, and all Android devices |
Sony | Xperia 1 VI, Xperia 10 VI, Xperia 5 V, Sony Xperia XZs, Sony Xperia XZ Premium, Sony Xperia XZ, Xperia Z5, Xperia Z4, Xperia Z3, Xperia Z2, Xperia acro S/advance/E/J/L/M/U/miro/P/SP/S/SL/tipo/T/TL /TX/Z/Z1 /Zl /ZR/Ultra/go/sola, and all Android devices |
Huawei | Huawei P40, Huawei Mate 30/Mate 30 Pro, Huawei P30/P30 Pro, P20/P20 Pro, P10/P10 Plus, Huawei Honor 7/8/9/10, Huawei P9, Huawei P8, Huawei 6P, Huawei Mate 10, Huawei Mate 9, Huawei Mate 8, Huawei Mate 7, Huawei Ascend G6, Huawei Ascend P6, Huawei Ascend Y200/Y300/P1/P2/Mate/D1/D2/G300/G600, Ascend X, Honor, Vision, Sonic, Boulder, IDEOS X3/X5, and all Android devices |
OnePlus | OnePlus 1, OnePlus2, OnePlus X, OnePlus 3, OnePlus 3T, OnePlus 5, OnePlus 5T, OnePlus 6, OnePlus 6T, OnePlus 7, OnePlus 7T, OnePlus 8, OnePlus 8 Pro, OnePlus 9, OnePlus 9 Pro, OnePlus 10 Pro, OnePlus 11, OnePlus 12, etc. |
Xiaomi | Xiaomi Mi 2/2A/3/4/4i/4C/4S/5/5S/5C/6/8/9/10/11/12/13/14, Xioami Mi Mix/Mix 2/Mix 2s, Xiaomi Mi Max/Max 2, Mi Note/Note 2/Note 3, Redmi 2/2A/3/3X/3S Prime/3S/3 Pro/4/4X/12/13/13C, Redmi Note 2/3/4/5, Redmi Pro, etc. |
Others | All Android phones and tablets supports Android 3.0 - Android 14. |